Dispatch Times

Ready to Ship pieces are dispatched within 1–2 business days.

All other jewellery is made to order, so please allow approximately 3–5 business days for your item to be handcrafted before it is dispatched. During particularly busy periods, such as Christmas, dispatch times may be a little longer.

Once you have placed your order, I'll email you with an estimated dispatch date.

Please note that some pieces require hallmarking. If your order needs to be hallmarked, I will make your jewellery before sending it to the Assay Office. Hallmarking lead times vary, but typically take 1–2 weeks. I'll let you know the expected turnaround time when I confirm your order.

If you need your jewellery by a specific date, please get in touch before placing your order at hello@kathrynjane.co.uk, and I'll do my best to help.

UK Orders

Delivery is FREE in the UK over £50!

Please choose from one of the options below at the checkout:

Royal Mail Tracked 24 - no signature required (next working day) – £3.80

Royal Mail Tracked 48 - no signature required (two working days) – £2.85

Royal Mail Special Delivery - signature required (guaranteed by 1pm next day) – £9.45

Local Delivery - if you live within 5 miles of Wootton, Northampton, NN4 6AN I can deliver your order to you for a flat fee of £2.00. Once your jewellery is ready, you will be notified by email at which point we can arrange a mutually convenient time for delivery.

Please note that I cannot be held responsible for any delays in the postage system. You will be sent a tracking number once the item has been posted so that you are able to keep a check on the progress of delivery.

If you have any questions please contact me at hello@kathrynjane.co.uk

US Orders and Customs

Delivery is FREE to the US over £75 (approx $100)

All orders to the United States are shipped from the United Kingdom via
Royal Mail International Tracked service (approximately 5–8 business
days).

Shipping rates:

• Standard shipping: £10.00 (Free shipping on orders over £75, approx $100)

Orders may be subject to customs duties, import taxes, or fees upon arrival in the USA. These charges are determined by US customs authorities and are the responsibility of the customer. Kathryn Jane Jewellery is not
responsible for any delays caused by customs processing.

Good news! Most orders under $800 USD are not usually subject to import duties. However, customs regulations can change, so if you're unsure, please check with your local customs office before ordering.

If you have any questions please contact me at hello@kathrynjane.co.uk

*I am currently posting to the UK and US

If you're ordering from the US, your order may be subject to customs duties or import taxes when it arrives in your country. These charges are set by your local customs authority and are your responsibility to pay - they are not included in our product prices or shipping rates.

Most orders under $800 USD are not subject to US import duties. However, customs regulations can change, so please check with your local customs office if you're unsure.

Bangles

To find your bangle size, measure the widest part of your hand. To do this, bring your fingers and thumb together and measure your knuckle area with your thumb tucked in as if you’re about to put a bangle on. Use this circumference measurement to choose your bangle size at the checkout.

Rings

When choosing your correct ring size the ring should be tight over your knuckle and then sit comfortably on your finger. It is best to measure your finger size at least 2-3 times and at different times of the day to check the size.

* I sell ring sizers online if you need help with finding the correct size.

Stretchy Bracelets

Choose your size of bracelet at the checkout. To find out your size, measure your wrist with a tape measure or string/measure. Add on half to one inch (depending on how you like to wear your bracelets) to find out your measurement.

Necklace lengths

Choose your length of necklace at the checkout.

Below is a handy diagram of necklace lengths: 

I use Sterling Silver (925), Fine Silver (999) and Gold, therefore I abide by the Hallmarking Act 1973.

Any jewellery I make that contains over 7.78 grams of Sterling Silver or Fine Silver in total, or 1.0 grams of Gold in total must be hallmarked.

Lower weighted items can be hallmarked anyway but legally they do not have to be hallmarked unless they are over the 7.78 grams for Silver, or 1.0 grams for Gold.

I am registered with the London Assay Office. For more information on hallmarking visit London Assay Office

Any gemstones or beads that I use in my work are purchased from reputable suppliers who share a commitment to quality and responsibility. 

Please note that when photographing the items I show them against my hands to give perspective, but please do check the sizing of the beads/stones on the description to ensure you’re happy before ordering.

Please be aware that silver, copper and bronze jewellery will tarnish over time. When you’re not wearing your jewellery, it is best to keep it in a jewellery box or an airtight plastic bag when you’re not wearing your pieces.

Cleaning: for sterling silver/fine silver pieces use a silver polishing cloth to bring back the shine. For copper or bronze use a metal polisher or alternatively mix some warm water, a few drops of lemon juice and a little baking soda and use a soft toothbrush to carefully clean your pieces. Rinse thoroughly with fresh water and dry with a soft cloth.

To prolong the life of your jewellery, always remove when swimming, showering/bathing and exercising.

Avoid moisture and chemicals (including perfumes, hairsprays, beauty products etc).

With each order I send out a complimentary polishing cloth to keep your piece shiny!

Please ensure that when you order a ring that you check and choose your correct size. If you find that on delivery of the ring it is the wrong size, I offer a re-sizing service wherever possible. Please contact me as soon as possible via email: hello@kathrynjane.co.uk to discuss this further before returning the ring(s) to me.

To increase the ring size the cost starts at £5 (depending on the number of rings you would like me to upsize) plus the postage costs to return to you.

To decrease the ring size the cost starts at £15, (depending on the number of rings you would like me to downsize) plus the postage costs to return to you.

NB: Items should be returned in their original packaging and in their original condition. Buyers are responsible for return postage costs and the rings should be sent via a tracking service, e.g. Royal Mail Signed For or Special Delivery.

For other items that may require re-sizing please contact me and I will provide an estimate.

*I only re-size pieces that I have made.

If you wish to cancel an order, please contact me within 24 hours of purchase.

For returns, please get in touch with me via email: hello@kathrynjane.co.uk within 14 days of delivery to advise me that you would like to return an item for a full refund.

Items should be returned in their original packaging and in their original condition within 21 days of delivery. Buyers are responsible for return postage costs. Items should be sent via a tracking service, e.g. Royal Mail Tracked 24 or 48, or Special Delivery.

The following items cannot be returned or exchanged:

Custom made – made to order, or personalised orders (i.e. rings, or bangles made to a specific size or personalised necklaces with initials).

Earrings – for health/hygiene reasons.

Items on sale.

Faulty items are where pieces are received damaged or where a manufacturing fault with a component (e.g. an issue with a clasp, jewellery grade wire, crimp) occurs within six months of purchase. Wear and tear or accidental damage is not considered as faulty. Please contact me via email: hello@kathrynjane.co.uk if an item is faulty.